Euchre Support

Welcome to the Euchre Support Page.
Here you will find answers to problems you might be having. Notices, news, and updates will be posted here.

Please send mail to [support at euchreusa dot com] if you have any problems or have a question.

Visit the Frequently Asked Questions Page for common questions and answers.

Euchre.Lst File Not Found.
This problem comes up when running the setup to install the program. Newer versions of Windows will allow you to 'browse' through a zip file without actually expanding or extracting the files in the zip. If you are 'browsing' throug the euchre.zip and double-click the setup.exe, the setup will be extracted and ran. Since none of the other files in the zip file have been extracted, the euchre.lst file is not visible to setup and the error will occur. Right-Click on the Zip File and choose 'Extract All', and then run the setup.exe

Windows 10
Since version 3.2.3, the program will install and run on Windows 10 (but won't correctly identify the actual windows version until version 3.2.5). I have not received any feedback with any problems specifically to Windows 10. Works both on 32-bit & 64-bit versions.

Windows 8
Since version 3.2.3, the program will install and run on Windows 8. I have not received any feedback with any problems specifically to Windows 8. The program will only run on the Desktop, not the "Metro" screen.

Windows 7
The program will install and run on Windows 7. I have not received any feedback with any problems specifically to Windows 7.

Windows Vista
As of 01.12.2008, the program and setup have been changed to be compliant with Windows Vista and Windows XP so that a standard user is able to run the program. There were problems with where the euchre.ini file was being placed that didn't conform to the newer security standards. In Windows 98, 2000 and even XP for most people it wasn't an issue, but with Windows Vista, it seems to be more of an issue since running as an Administrator is 'taboo'. Administrative rights are still required for the install, but any user should be able to run the program.

Visual Basic Runtime Files
As of 2008 I am not providing the visual basic runtime files in the standard download package. This decreased the size of the download from 3.5MB to 2.2MB. Most systems already have the runtime files installed so it usually not needed. I still provide a download package that contains them, but if you want just to install the visual basic runtime files separately, download the Visual Basic Runtime Installation and run it.

Problem Report
A problem that keeps cropping up every once in a while is the text not showing up on the screen. I'm not sure what causes it, but it has to do with the euchre.ttf font I use. One solution is to actually install the font. In the Control Panel under Fonts, select Install New Font and browse to the Program Files\Euchre folder to find the euchre.ttf file. Make sure you have the 'copy fonts to Fonts folder' option checked. A reboot might be required before and/or after installing the font. With the font actually installed, the problem never seems to surface. Update: The new install routine (2008+) doesn't install the font, but can make use of it right away when the program runs. This seems to have eliminated this problem during testing on different systems.

429 Error
I have had a couple of people saying they are getting a 429 error. Something about not being able to create an object. This is due to the scrrun.dll file not being included in the setup package. There was a Microsoft Knowledge Base article on this. I now include this file in the setup package so if you have this problem, download and install the latest version and it should take care of your problems.
Update: With the new program, the scrrun.dll is not necessary and the 429 error should be eliminated.

If you want, you can still download the Windows Script files although version 5.7 is available elsewhere:
Windows Script 5.6 for Windows 2000 and XP.
Windows Script 5.6 for Windows 98, Windows Millennium Edition, and Windows NT 4.0
This download installs Microsoft® Windows® Script containing Visual Basic® Script Edition (VBScript.) Version 5.6, JScript® Version 5.6, Windows Script Components, Windows Script Host 5.6, and Windows Script Runtime Version 5.6

Check Microsoft's Web Site if you want the latest version. A reboot may be required after installation.

Windows 95
Since version 3.2.1, the help file has been changed to chm (compiled html) from the old hlp format. Windows 98 and on should be able to view the help with no problem, but Windows 95 will need a separate download to view chm files.

Other Stuff
Version 3.1.6 and earlier (current version is v3.2.5) did not include the msvcrt.dll in the setup package. This file is required to run Euchre properly. If you already had it on your computer, you (hopefully) didn't have any problems. If you didn't have it, you had problems. Please try to download the latest shareware version which includes the necessary files.

If you have problems and download a newer shareware version, please uninstall any version of my euchre program you have previously installed. I've tried to make the setup routine somewhat intelligent and not re-register things in the registry if they are already there, but there might be a conflict unless it is uninstalled (a reboot is suggested after an uninstall) and then re-installed.

View the Frequently Asked Questions Page.

If you want to Register the Shareware Version, go to the Registration Page.

Euchre Home Page

www.euchreusa.com/support
last updated 08.29.2016